Privacy Policy

Who controls your personal information

Afsar Williams Solicitors is the controller for personal information collected through this website and through direct enquiries to the firm. The firm provides legal services from Telford and Birmingham and can be contacted at nw@afsarwilliams.com or +44 121 794 0570.

The firm is registered in England and Wales under company number 13925996 and is authorised and regulated by the Solicitors Regulation Authority under SRA number 8000555.

Information we collect

When you contact the firm, the website may collect your name, email address, telephone number, legal area, message, appointment preferences, and any information you choose to provide about your matter.

Legal enquiries may include special category data or sensitive information about immigration status, family circumstances, health, employment, finances, allegations, criminal offence information, or court and tribunal proceedings. Please send only what is necessary for the firm to understand your enquiry.

The website may also collect technical information such as IP address, browser type, device information, pages visited, referral source, and cookie preferences.

Why we use personal information

The firm uses personal information to respond to enquiries, check whether it can act, arrange consultations, provide legal services, manage files, comply with professional duties, prevent fraud and money laundering, keep business records, improve the website, and protect legal rights.

The lawful basis may include taking steps before entering into a contract, performing a contract, complying with legal obligations, legitimate interests in running a regulated legal practice, consent where required, and the establishment, exercise, or defence of legal claims.

Who information may be shared with

Depending on the matter, information may be shared with courts, tribunals, the Home Office, government departments, barristers, experts, interpreters, translators, process servers, insurers, auditors, professional advisers, regulators, IT providers, secure document platforms, and other parties needed to progress the work.

The firm does not sell personal information. International transfers are only made where needed for the legal matter, the client asks the firm to communicate with someone abroad, or appropriate safeguards apply.

How long information is kept

Enquiry information is kept only for as long as reasonably needed to manage the enquiry, conflicts checks, audit trail, and regulatory obligations. Client files are retained according to the firm's file-retention policy and the type of legal matter.

Some information may need to be kept longer where required by law, professional regulation, insurance obligations, accounting rules, anti-money laundering duties, or legal claims.

Your rights

You may have rights to access, correct, erase, restrict, object to, or receive a copy of your personal information. You may also withdraw consent where consent is the lawful basis for processing.

Some rights are limited where legal professional privilege, confidentiality duties, court obligations, regulatory duties, or legal claims apply. If you are unhappy with how personal information is handled, you can contact the firm first or complain to the Information Commissioner's Office.